To enable us to meet your requirements, we require at least 3 hours’ notice, all other requests please phone this number 01293972472. Please phone for further information, help and availability, or send an enquiry through the website. We will try to help wherever we can. An enquiry does not constitute a booking until confirmed by the company.
When you book online or phone us to book your transfer, we will send you first email acknowledgement. It is your responsibility to check that all the details are correct. If we accept your transfer then we will send you another email which will confirm the transfer. Customers who choose to book offline please make sure you pay within 30 minutes on provided link. After 30 minutes link will be expired and your journey quotation will be expired too, you will have to ring us again to check the availability.
Waiting time at the airports: we allow 1 hour free waiting time after the flight lands. After this, waiting time is charged, regardless of the reason, (bags arriving late or plane door didn’t open -e.g.) at £24/hr.
All passengers are advised to have adequate travel insurance prior to booking.
For passenger safety Taxi licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please choose vehicle category carefully when you book. Driver will not put any luggage or item on the seats.
Passengers are strongly advised to give enough time for their journey, especially passengers travelling to the airport.
Child/booster seats are not required in taxis but we can provide baby/booster or infant seat for charge of £10.00 extra each if requested at time of the booking. The passenger must specify child’s age on comment section on booking form. Our saloon & Estate cars can only carry single child seat in the car if you need 2nd child seat then you must book MPV. we cannot provide you child seat with 8 seater so please do not book with this category. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. We will refund you seat charges if we are unable to provide you.
It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage’s.
We reserve the right to refuse any passenger our services due to passenger having excess luggage which would result in the vehicle being unsafe on the road.
We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
We reserve the right to refuse carriage of animal which were not agreed at the point of booking. All animals must secured in a suitable transport box/crate. Surrey airport transfers ltd accepts no responsibility for costs incurred from a failure to abide by these terms.
Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 40p per minute will be added to the fare quoted.
If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait at the airport for up to 1 hour from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show. No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel, Airport and other private address
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Toll Charges: Mostly all Toll charges are added to your fare but if some missing please pay the driver upon pickup/drop off. Pick up and drop off charges at airports are by default added on your booking page, Pickup/drop off charges allow us only 10 min parking. So please make sure you are at the agreed pickup point. Each additional minute will cost £1/per minute which will be payable to the driver.
Meet and Greet service and charges: We charged £10 for the meet and greet service to cover the parking charges.
The Company does not accept liabilities for any delays caused by rerouted journeys beyond our control, i.e. those caused by accidents, diversions or the weather.
The Company accepts no responsibilities for any loss or damage to any property or luggage carried in the car however such loss or damage is caused.
Any damage caused to the interior/exterior of any of our vehicles by the passenger(s) will be charged accordingly.
All journey going in or out central London congestion zone during operational hours will be charge additional £15 to cover the charges.
Surrey Airport Transfers Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Surrey Airport Transfers Ltd customer services team immediately.
Passenger(s) are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage. Our drivers are very helpful and are able to assist if the luggage is heavy.
If you have a problem and/or complaint it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.
There will be additional 50% surcharge on following days. From 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January.
Smoking including E-Cigarette in the car is not permitted and against the law in the UK.
No alcohol is permitted inside any of our vehicles at any time under any circumstances. Should the vehicle require valeting due to the negligence or alcohol illness of any passenger(s) a charge of £90 will be incurred. This is to compensate for the subsequent loss of earnings/cost of cleaning.
The Company reserves the right to decline any bookings and to request any passenger(s) to leave the vehicle if it is deemed his/her conduct is incompatible with the safety of the driver.
We strictly require a mobile number for the passenger(s) we pick-up as this is our way of establishing contact with the passenger(s).
We strongly recommend that passenger(s) contact the office immediately after landing, so we can confirm the dispatch of your booked car. Where the pick-up is not paid in advance we do not dispatch the car until such contact is established.
Please be aware that the legal status of all our private hire drivers is self-employed and they are not employees of Ltd. However, it is illegal for the drivers to take a booking directly from the customers. Customers should book their journeys via our website or our telephone number. Otherwise, the journeys are not insured.
Cancellation Policy: All bookings cancelled 24 hours in advance will be refunded in full minus the credit card transaction fee. Bookings cancelled between 24 and 12 hours in advance will receive a 50% refund minus the credit card transaction fee. Bookings cancelled within 12 hours will receive no refund. To cancel a booking please email us with your receipt and booking details.
Without prior notice The Company reserves the right to amend, change, delete or add to these terms and conditions whenever it deems it necessary.
Surrey Airport Transfers Ltd do not store or collect credit card details nor do we share customer details with any 3rd parties.
Mini bus Booking requires full online payment in advance. We don’t accept cash bookings for the Mini Bus service.
For cash payments we may ask you to pay 25% deposit.
Illustrations, photographs and description on the website, brochures, pricelists or documents serve merely as a guide and will not be binding.
The company reserves the right to make use of sub-contractors to provide the service to the passengers. These sub-contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the Public Carriage Office.