+44 (0) 1293 972 472
FAQs
Q: How Can I pay?

We provide convenient payment options for online bookings. Pay easily using major debit/credit cards, ensuring a seamless and secure transaction. All payments must be made in advance or you can pay a 25% deposit to secure the booking. We no longer accept cash payments. Book now for a hassle-free payment experience that prioritizes your convenience.

Q:What is Meet and Greet service and Do you Do?
Introducing our exclusive Meet & Greet service! Picture this: you step off the plane, and there, inside the arrivals hall, our friendly driver awaits you, holding a sign with your name. It’s the ultimate VIP treatment. While this service is not included in our standard journeys, you can easily add it for a small additional fee. We charge just £12 to cover the parking charges, ensuring a hassle-free experience for you. To make it even better, simply provide us with the correct details for the passenger, and we’ll take care of the rest. Book now and let us give you the warm welcome you deserve.
Q: How much luggage can I take?
Discover stress-free travel with our reliable airport transfer service. Ample space for your luggage is guaranteed, with maximum allowances clearly stated in your quotation. Say goodbye to cramped quarters and travel with peace of mind. Book now for convenience and comfort.
Q: How do I know my booking has been accepted?
If you have paid for your booking, you can expect to receive a confirmation email shortly or within one hour. In the event that you haven’t received our confirmation email within this time frame, please don’t hesitate to contact us at info@gatwickairportcabs.co.uk. We value your satisfaction and are here to assist you.
Q: What if I cannot locate my driver?
Cannot find your driver upon arrival? No worries! Our reliable and efficient driver locator service has got you covered. Just give us a call at 01293 972 472 and we’ll swiftly help you locate your driver. At Surrey Airport Transfer Cars, your peace of mind and satisfaction are our top priorities. Book now for a stress-free journey from start to finish.
Q: Will I be charged extra if my flight is delayed?

No, we do not charge you any extra if your flight is delayed. We check your arrival time before we dispatch your driver. Drivers are dispatched one hour prior to the advertised landing times. We offer free 60 minutes waiting time after the plane lands. However, each period of 15 minutes after that time will be charged at £5. All parking and entrances are chargeable at cost.

Q: What if I wish to cancel and want a refund?

Cancellation Policy: We understand that plans can change, and we want to accommodate you as best as we can. If you need to cancel your booking, please do so at least 24 hours in advance to receive a full refund. For cancellations made between 24 and 12 hours in advance, a 50% refund will be provided. Unfortunately, we are unable to offer refunds for bookings cancelled within 12 hours of the scheduled time. To cancel your booking, simply send us an email with your receipt and booking details, and we will take care of the rest. We appreciate your understanding and cooperation.

Q: Will you meet us at any time of day?

When it comes to convenience, we’ve got you covered 24/7, 365 days a year. Whether you need a ride or want to book online, we’re always here to assist you. Just give us a call or hop onto our website at any time. Your comfort and peace of mind are our top priorities.

Q: How early do I need to book?

If you’re looking to book a transfer online, we kindly ask that you do so at least 6 hours in advance. For any last-minute bookings, please give us a call to check availability.

Q: Is your Company licensed and fully insured?

Yes, we are licensed and our vehicles are fully insured. Our commitment to your safety and satisfaction is our top priority. With our licensed drivers and fully insured vehicles, you can have peace of mind knowing that you are in capable hands. Whether you need an airport transfer or an executive taxi transfer, we ensure that our services meet the highest standards. Book with us now and experience a reliable and secure journey.

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