Privacy Policy

This Privacy Policy explains how Gatwick Airport Cabs, operated by Surrey Airport Transfers Ltd, handles personal information.

Data controller

The data controller is Surrey Airport Transfers Ltd trading as Gatwick Airport Cabs.

Contact email: [email protected]

Address: 25 Clarendon Road, Redhill, RH1 1QZ

Information we collect

We may collect your name, email address, phone number, pickup and drop-off details, flight information, date and time of travel, passenger count, luggage details, booking notes and messages you send to us.

Payment and booking details may be handled by the booking or payment provider used to process the journey. We do not expose private API keys in the website frontend.

Why we use your information

We use personal information to manage bookings, respond to enquiries, send service updates, allocate drivers, monitor flights where details are supplied, provide customer support, handle complaints, maintain records and comply with legal obligations.

Contact forms and contact.php

Contact and enquiry forms submit to /contact.php on cPanel hosting and are sent to [email protected]. Forms include a honeypot field named website to reduce spam.

ETO booking widget and customer account

The online booking and customer account areas use ETO widgets provided from gatwickairportcabs.co.uk. Information entered in those widgets may be processed by the booking system provider to create, manage and support bookings.

Cookies, analytics and embeds

The website may use essential cookies for site and booking functionality. Third-party embeds, booking widgets, maps or analytics tools may set their own cookies or collect technical data. See the Cookies Policy for more information.

Data sharing

We may share relevant booking information with drivers, subcontractors, booking system providers, payment processors, email providers, technical service providers and legal or regulatory authorities where required.

Data retention

We keep information only for as long as needed for booking management, customer support, accounting, legal compliance and business records. Retention periods may vary depending on the type of information and legal requirements.

Your rights

You may ask to access, correct or delete personal information, object to certain processing, request restriction of processing or ask for a copy of relevant data, subject to legal limits.

Contact

For privacy questions or data requests, email [email protected].